General Site Information:-
In Demand Toys are a partnership between Nicholas Wells & Matthew Wells, and located at Unit 18 Murrayfield Road, Union Park, Norwich, NR6 6NQ. We can be contacted during trading hours on 01603 488677 or via email at shop@idtoys.co.uk or on Facebook.com/indemandtoys. Our VAT registration number is 267 5453 74. All our prices are listed in GBP (Great British Pounds) and include VAT (unless shopping from a VAT exempt country). In Demand Toys aim to supply correct information all the time, although we do have the right to remove a product or cancel an order if we list an item incorrectly or at an incorrect price, and also we can refund a customers order due to unreasonable/rude/aggressive/bullying communication. Due to the current rising costs involved in manufacturing and shipping, prices may from time to time be adjusted to allow for rising costs even once an order has been made, this is very unlikely to happen with small items from Hasbro, but can happen with larger premium items shipped from outside the UK. Stock levels are usually accurate, but if an item is unfortunately out of stock after an order is made we will contact you within 72 hours and offer you the option of it being placed on back order or a refund/alternative. All credit cards are accepted except American Express. We do not accept cheques, cash or postal orders for online orders. All our products are genuine licensed products, we do not offer KO (knock off) products or bootlegs of any kind and encourage buyers to not purchase these items. We do not sell to re-sellers so we reserve the right to cancel/refund orders we believe to be bought to be re-sold at a profit.
Privacy Policy:-
We do not store credit card details nor do we share customer details with any 3rd parties
Update For European Customers:-
Since the UK have now left the EU there are changes you need to be aware of when buying from us if you are OUTSIDE the UK. Pricing will now show minus UK VAT, so prices will seem cheaper, but there will be fees when you receive it in your country which are added by your country. These fees are not refundable and we do not devalue invoices to avoid fees.
Mint in Box / Mint on Card Collectors:-
We only ship out undamaged packaging/products, but we do not guarantee items will arrive in mint condition, mint in box/mint on card collectors are advised to try and shop instore so can see what they are buying. We will not replace an item based on box condition(if minor damage has happened), and excessive damage will be considered once photos are seen. Returns on damaged boxes are at buyers cost but always accepted.
Shipping:-
Shipping is free to the UK mainland on orders of £50 and over once discounts, coupons, ID Points have been deducted. Under £50 orders are from £2.95 in the UK. Shipping is a flat rate regardless of order size. All of our products are shipped from the UK. Tracked 48 and Tracked 24 are shipped via Royal Mail. The time scale is not guaranteed but usually is 2-3 days for Tracked 48 and 1-2 days for Tracked 48. UK Expedited option is by Parcel Force, they collect Monday to Friday and deliver on Monday to Fridays ONLY so if Expedited is selected for a Friday it would not arrive until Monday, so we may alter this to Tracked 24 to get to you faster. Royal Mail cut off time for same day dispatch is 2pm, however on busy days we can not guarantee an item goes out the same day. Parcel Force cut off time is 1.30pm.
European Shipping Costs:-
(If your country is not listed we do not delivery there). All costs are a flat rate regardless of order size:
Austria, Czech Republic, Denmark, Finland, Hungary, Norway, Switzerland £25
Belguim, Luxemberg £15
Bulgaria, Croatia, Estonia, Latvia £33
France, (Republic Of) Ireland £18
Germany, Netherlands £13
Greece, Romania £42
Italy £21
Malta £60
Poland, Portugal, Sweden £30
Spain £28
USA from £17 (Increases with order size)
Change of Address:-
If you need to change the shipping address of an existing order you must contact us to amend it, changing it on your account WILL NOT update existing orders.
Return Policy:-
Please check deliveries as soon as it arrives as any problems need to be reported within 72 hours of the item being received. All unopened items can be returned at the customers cost within 30 days of delivery date. Shipping costs are not refunded. Orders returned after this date or in a different condition to how the item was sent are subject to restocking fee’s. Our return address is:-
- In Demand Toys Returns
- Unit 18 Murrayfield Road
- Union Park
- Norwich
- Norfolk
- NR6 6NQ
Pre-Order Process & Policy:-
All current pre-orders are now ZERO DEPOSIT and the payment method is pre-authorised at the time of purchase. When the item is imminent we will send authorise the remainder of the payment.If this declines an email will be sent to update your details. We are unable to split pre-orders, and payment is taken only when the order is fully complete. The arrival dates are clear on each listing but subject to change.
Cancellations / Refund Policy:-
All pre-orders can be cancelled for a full refund, multiple pre-order cancellations will result in accounts being restricted to in stock item orders only. Paypal cancellations of over 6 months from order date can only be credited as Store Credit (IDPOINTS), this is due to a Paypal policy. We can fully refund an in stock item order as long as it has not been shipped. Otherwise the standard returns policy is applicable. Please note emails may take 2-3 working days to respond to, so urgent cancellations of in stock orders are best to call the store on 01603 488677 (Standard cancellations must be emailed though). Often orders with multiple items arrive at different times, we strongly urge customers to take care when mixing pre-order items due at different times as orders will ship when the order is complete. With this in mind, we DO NOT part cancel an order at any time. For example, we have held item 1 and 2 for three months, item 3 arrives and we request balance for item 1,2 and 3. You have to either cancel all 3 items or pay for all 3, we will not cancel single items. This is to avoid us holding onto items for weeks and months only for it to not be wanted any more. Sorry no exceptions. The items may not be added into stock after cancellation either. Orders which contain multiple items (in stock or pre-orders) cannot be part cancelled, the entire order has to be cancelled and then the required items re-ordered(where still available) Pre-Owned items cannot be returned.
Re-Sellers:-
We get a lot of buyers purchasing at our very competitive pricing to re-sell at a profit. Although we do not actively restrict this, we do hold the right to cancel any orders which we feel may be stopping standard customers obtaining items, especially clearance or hard to find items. We also do not guarantee bulk purchase items/orders arrive mint as generally there is more items in a box and these can be damaged by couriers on route to destinations, especially international orders. These can still be returned at buyers cost as long as we are notified within 48 hours of the items being received. Bulk orders may also be delayed until a second batch of a delivery if they arrive in allocations.
Sale Items:-
All sale items are usually older items and therefore we do not supply these as mint. If you receive an item and it is not mint it would have to returned under the 30 day policy. Often sale items are sold at a loss, and as old stock so should be expected to have marks, creases, slight damage etc.
ID Points:-
ID Points are automatically earnt with every purchase, 1 point for every £1 spent. Using them is very easy, at checkout you will be asked if you wish to use them all or save until another time. If you use them the point value in £’s is deducted from your order. Sometimes the system will round the value up for the customers benefit leaving a negative balance.
Age Restricted Items & Product Safety:-
Some of our items are suitable for ages 15+ only and are sold as a collectable and NOT a toy. These generally include products based on adult TV and Movies and video games, premium collectables, Japanese items and other select products which will clearly be marked on the website. It is the buyers responsibility to ensure these do not get passed on to a child as some may not be safety tested for children. All our products suitable for children are CE marked and passed EU safety tests.
